Iberdrola Puts Close to 500 AI Agents to Work Across Its Grids, Power Plants and Customer Service

Iberdrola says it now has close to 500 AI agents, deployed or in active development, covering grid operations, power generation, customer service and corporate functions such as finance, legal and IT.

The company frames the program as a step toward what it calls the "AI Utility of the Future," a model in which human expertise and AI work together. On the grid side, agents flag potential infrastructure issues in real time and help restore supply after an incident. In power plants, they support work planning, coordinate maintenance and give staff faster access to technical knowledge.

Where the GTM relevance sits

The customer side is where the GTM relevance sits. Chatbots and voicebots now handle routine queries, complaints and paperwork that used to consume staff time, with the aim of shortening the time certain procedures take. In corporate functions, agents automate administrative, financial and legal tasks, while specialized IT agents help manage incidents and speed up changes to company systems.

Iberdrola says the rollout is progressive and that control and final responsibility for decisions stay with people. It pairs the technology with training programs meant to let employees themselves spot new places to apply AI and build solutions to concrete business problems.

That customer-service layer is the one worth watching from a GTM seat. It is the part of a large industrial group sitting closest to the revenue line.

“It is the part of a large industrial group sitting closest to the revenue line.”